Elf Bar FAQ's
Why do I have to verify my age?
As a registered distributor of Elf Bar, we are responsible for ensuring that we only sell
to people who are of legal age. As a result, we have a system in place that requires an ID confirmation to
certify we are only shipping our products to those who are eligible to buy them.
Those who order from outside the UK may face a small holding delay as legal documents often change from nation
to nation so the algorithm may take a little longer to confirm the legality of your document. Be rest assured
though, that if you have used a legitimate document to confirm your age and your order has not yet been
processed, it’ll be coming through soon!
Delivery Enquires
Local UK shipping is a fast and reliable option for those who are acclimated to our vape
products. We currently offer a vast range of shipping options that range in price and deliver our products to
you directly. Information and options about these shipping options are available here.
As with anything that travels via a delivery service, it should always be noted that timescales are approximate
and subject to availability. During busy periods, and through stints of bad weather, deliveries may take longer
than anticipated to arrive. We will always provide tracking numbers for the relevant delivery service used.
Although we will assist you in any way we can, we cannot be held responsible for any delays experienced. As a
result, we cannot offer guaranteed delivery times and cannot refund postage fees for late deliveries. Further to
this, we are unable to control any delays or problems with customs or import officials within the destination
countries. To circumvent any potential issues, we ask that you please check your local legislation regarding the
import of nicotine-based products before ordering, as we cannot be held responsible for goods that are halted,
delayed, or destroyed by customs.
What should I do if I have a faulty or fake Elf Bar?
Because Elf Bar is a globally recognized brand, we, unfortunately, encounter a lot of
correspondence about customers receiving fake or damaged products from their local shop or distributor.
There’s currently a huge illegal market for fake vape products and Elf Bar is one of the most popular disposables that is copied to dupe consumers. You may have found that after purchasing a disposable, it may taste slightly off, when you inhale it may make a crackling sound, or may even produce a smell that’s like burning plastic. If you suspect you have a fake device, it’s best to stop using it immediately so you don’t put yourself at risk. A lot of these illicit devices often contain ingredients that can seriously harm you and are not worth cutting financial corners for. You can find out if you have a legitimate device by using the following address:
https://www.elfbar.com/verify.html
If you find the device is fake, we recommend that you return it to the distributor and tell them the device was fake. They should give you a full refund as per UK law. If they refuse and continue to sell fraudulent devices, you are well within your rights to contact authorities and advise them of any illegality.
There’s currently a huge illegal market for fake vape products and Elf Bar is one of the most popular disposables that is copied to dupe consumers. You may have found that after purchasing a disposable, it may taste slightly off, when you inhale it may make a crackling sound, or may even produce a smell that’s like burning plastic. If you suspect you have a fake device, it’s best to stop using it immediately so you don’t put yourself at risk. A lot of these illicit devices often contain ingredients that can seriously harm you and are not worth cutting financial corners for. You can find out if you have a legitimate device by using the following address:
https://www.elfbar.com/verify.html
If you find the device is fake, we recommend that you return it to the distributor and tell them the device was fake. They should give you a full refund as per UK law. If they refuse and continue to sell fraudulent devices, you are well within your rights to contact authorities and advise them of any illegality.